SHIPPING, CANCELLATION, AND REFUND POLICY

CANCELLATION BEFORE SHIPMENT

If you decide to cancel your order(s) before it leaves our warehouse, rest assured that you will not be charged any additional fees. Submit a cancellation request by emailing us at stayhealthyint@gmail.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours of your order submission for cancellation before the goods shipment.

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send it to the following address:

STAY HEALTHY

Contact: +6011 3611 9313

Business address: NO. 14, MEDAN KIKIK 1, TAMAN INDERAWASIH, 13600 PRAI PENANG.

Orders that are incorrect, damaged, or defective can be returned within 7 working days of delivery. Only items purchased directly from stayhealthyint.com can be eligible for a return. Any stayhealthyint.com product purchased through other retailers is not eligible for this policy and must be under the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. The wrong size or color is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

Upon receipt, the items were found to be damaged, tampered with, refurbished, or modified. Customers will be responsible for all shipping charges for returning goods. Returns are applicable only for a complete stayhealthyint.com product.

Returned items must meet the following requirements:

Upon receipt, the item must be shipped back to us within 7 working days (as proved by the postal or courier receipt).

You have proof of purchase (order invoice number and receipt).
The item must be in new condition and returned in its original packaging, including any free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner.
The item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Order changes and cancellations are not permitted once payment has been confirmed, and cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation refund deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. A full refund will be initiated once the returned goods fulfill our return policy. The method of refund will be processed depending on your original payment method:

Online Bank Transfer: Full refunds will be credited to your bank account via online transfer and should be posted within 3-5 working days.

Credit card refund services: refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank regarding the duration of the credit refunds.

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please provide the correct addresses and a reachable phone number when completing your order. We do not ship to P.O. Boxes (Post Office Boxes) but only to valid, legitimate shipping addresses.

We will not be liable if an incorrect shipping address is provided and goods are returned to us.

All goods re-delivered to you will be charged associated shipping charges, which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you need to change your shipping address, please email us at stayhealthyint@gmail.com within 12 hours of submitting your order.

If a change in shipping address is requested after 24 hours of order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours, between 9:00 a.m. and 5:00 p.m. on weekdays.

Tracking Number

Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be emailed to you and updated on your member’s account.